Mohd Redzuan Devan Abdullah
En. Mohd Redzuan Devan Abdullah was K & N Kenanga Holding Berhad’s former Group Chief Operating Officer responsible for the development of Kenanga’s 5-year transformation program, information technology as well as equity broking operations.
The transformation program included the development of a data warehouse, automated workflows which significantly reduced turnaround time for account opening and credit processing, development of a customer frontend which used data in the warehouse to customise the user experience.
En. Redzuan was the Chairman of the Group Operational Risk committee, as well as a member of various committees in Kenanga including Group Information Technology Steering Committee, Transformation Project Steering Committee and Group Exco.
En. Redzuan was also responsible for the setting up of Kenanga’s BCM infrastructure, as part of his responsibility as Group COO.
Kenanga is a public listed company with core business in investment banking and branches throughout Malaysia totalling a staff strength of over 800. Kenanga is currently ranked third in traded volume for YTD June 2015 representing Bursa’s 13.8% market volume. In 2005, En. Redzuan took up the challenge in Bank Islam as its Chief Operating Officer with multiple achievements including outsourcing the bank’s self-service terminals, STP for electronic payments and risk identification mechanism.
In 2005, En. Redzuan took up the challenge in Bank Islam as its Chief Operating Officer with multiple achievements including overseeing the development of the IT Infrastructur,e the outsourcing the bank’s self-service terminals, STP for electronic payments and risk identification mechanism.
En. Redzuan started his career at Malaysian Central Depository Sdn Bhd, a subsidiary of Kuala Lumpur Stock Exchange (now known as Bursa Malaysia). He was then one of the pioneering members who prepared and developed the requirements for a central depository. His career then progressed and was promoted as its Manager, Support & Development. During this period, he had 4 sections reporting direct including the newly formed Research & Development Section, MCD’s very own business development, project management and strategic planning unit.
As part of the KLSE Group, He was an active member in the development and execution of their BCM infrastructure.
En. Redzuan left MCD to join Citibank in 1997 as its Securities Operations Head and was promoted to Transaction Services Head in 2001. During his tenure in Citibank, he transformed the securities operations as well as transactions services to perform at a significantly higher level of effectiveness, earning Citibank Malaysia the honour of being voted the best Securities custodian in the world.
As part of the senior management team in Citibank, he was actively involved in the continuous refinement and testing of their BCM plans.
During a flooding situation of the office where his division was located, he lead the execution of the BCM plans successfully, ensuring no losses to either Citibank or the clients his division was responsible for.
Thereafter, he joined Ambank in 2003 as its Cash Management Head responsible for, among others the setting up of its Cash Management framework and outsourcing of the bank’s check clearing.
In a career spanning 24 years primarily in the financial and capital market, his career is anchored around various operations transformation exercises that contributed towards greater efficiency and reduction of operational costs, as well as in managing operational and fraud risk.
As the Chairman of the Operational Risk Committee for 2 banks, as well as head of securities and transaction services in Citibank, fraud risk was an area where he particularly paid attention to.
These exercises were implemented in harmony with an overall strategic plan and on the back of a transformation program that is paid not from high CAPEX investments but instead partly paid by cost savings derived from an initial CAPEX investment.
In the past 4 years as a Consultant, En. Redzuan has successfully completed projects on Risk Management, Compliance, Anti Money laundering as well as feasibility studies for software suitability as well as for the acquisition for a large IT outsource company.